Legal & Policies

FCC Battery Backup – Fiber to the Home and Power Outage Information

FCC Licensing & Databases Public Inspection File

Open Internet Transparency Policy

FCC Annual Notice XtremeTV

Service Catalogs

For those residing in the following communities: Albion, Conrad/Beaman, Eldora, Ferguson, Green Mountain,
Haverhill, Laurel, Liscomb, New Providence, Steamboat Rock and Union/Whitten

For those residing in the following communities: Gladbrook, Legrand, and Marshalltown

Standard Agreement for Local Exchange Service

Closed Captioning Contacts

The FCC requires video providers such as Heart of Iowa Communications to publish contact information for
customers to use in the event of Closed Captioning issues

For Immediate Assistance

Closed Captioning Immediate Assistance Issues, contact Nathan Butler, Plant Manager
by phone 641-486-2211 or fax 641-486-2205.

For Compliance Issues

Closed Captioning Compliance issues, Contact Jay Duncan, General Manager
by phone 641-486-2211 or fax 641-486-2205.

CPNI Notices

CALEA Requests:

For all subpoena requests, please email CALEA@Aureon.com

Digital Millennium Copyright Act (DMCA) Compliance

It is a policy of Heart of Iowa Communications Cooperative to comply with the Digital Millennium Copyright Act (“DMCA”). Heart of Iowa Internet subscribers is prohibited from engaging in copyright infringement and/or infringing upon the intellectual property rights of others. Please click on the document below to read how to file an infringement report.

Privacy Policy

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