Are you being hit by ||RoboCalls||
Illegal pre-recorded “Robocalls” initiated by telemarketers worldwide are a growing annoyance for millions of Americans and are currently the target of an enforcement crackdown by the Federal Trade Commission.
What should you do if you get a ||Robocall||?
What is the Subscriber Line Charge?
Why are some charges higher for business than for residential customers
Why are connection fees and reconnect fees so high, when all you have to do is flip a swich?
We wish that was all we had to do. When taking an application for service, we normally spend 15-20 minutes taking the application explaining different options. When completed the service order is then typed, sent to plant for switch work and plant records updates and returned for billing. Your information is sent to directory assistance, 911, the national database and long distance providers. This happens on all new installations and most disconnections for non-payment. If someone does a name change or address change the sequence is repeated.
What is the difference between interLata and intraLata?
This is a description of the types of calling areas for long distance. InterLATA calls are placed outside of our local calling area or lata…from one lata to another. IntraLATA calls are placed within our calling area…within the same lata. The lata definitions pre-date area codes, although for Heart of Iowa customers, their lata is roughly the same geographic as that of the 641 and 515 area codes combined.
Why do some calls come through on the caller ID as ||unavailable||, while other show the name & number?
Because of the different types of telephone company switches used during a long distance call, some information can be dropped such as telephone number or the name. Not all switches can pass the information. If a call starts on the west coast and passes through a switch that cannot pass the information, the information is stopped at that point. Also, subscribers can block their information from going out with a feature commonly called “Caller ID Blocking”.