Legal & Policies

FCC Licensing & Databases Public Inspection File

Acceptable Use and Network Management Policy

Statement of Nondiscrimination

Heart of Iowa Communications Cooperative’s Statement of Nondiscrimination.

Service Catalogs

For those residing in the following communities: Albion, Conrad/Beaman, Eldora, Ferguson, Green Mountain,
Haverhill, Laurel, New Providence, Steamboat Rock and Union/Whitten

For those residing in the following communities: Gladbrook, Legrand and Marshalltown

Standard Agreement for Local Exchange Service

Closed Captioning Contacts

The FCC requires video providers such as Heart of Iowa Communications to publish contract information for
customers to use in the event of Closed Captioning issues

For Immediate Assistance

Closed Captioning Immediate Assistance Issues, contact Jay Duncan, Plant Manager by phone 641-486-2211 or
fax 641-486-2205.

For Compliance Issues

Closed Captioning Compliance issues, Contact Bryan Amundson, General Manager by phone 641-486-2211 or
fax 641-486-2205.

CPNI Notices

Digital Millennium Copyright Act (DMCA) Compliance

It is a policy of Heart of Iowa Communications Cooperative to comply with the Digital Millennium Copyright Act (“DMCA”). Heart of Iowa Internet subscribers are prohibited from engaging in copyright infringement and/or infringing upon the intellectual property rights of others. Please click on the document below to read how to file an infringement report.